ParkingEye at Morrisons: Understanding Your Options
Morrisons uses ParkingEye to manage parking at many of its supermarket locations. The typical arrangement is 2 to 3 hours of free parking, monitored by ANPR cameras. If you exceed the time limit, ParkingEye issues a charge of typically £70 to £100.
Why Morrisons Visits Take Longer
Morrisons stores often have features that extend visit times beyond a standard supermarket shop. The Morrisons cafe is a popular destination for families, and a sit-down meal can add 30 to 60 minutes. The fuel station requires additional time, particularly during busy periods. The in-store Market Street deli, bakery, and butcher counters encourage browsing. Some stores also have pharmacies and dry-cleaning services.
If you used any of these services, your extended stay was a natural consequence of using the facilities that Morrisons provides. Include this in your appeal with any relevant receipts or evidence.
The Store Approach
As with other supermarkets, speaking to the Morrisons store manager is a good first step. Some managers can contact ParkingEye to request charge cancellation for genuine customers. Bring your shopping receipt (and cafe receipt, fuel receipt, etc.) to demonstrate your customer status.
Morrisons customer service can also be contacted through their website or social media channels. Some customers have had success raising the issue with Morrisons corporate, particularly if the store manager was unable to help.
Combined Visits
Many Morrisons stores are located in retail areas with other shops nearby. If you shopped at Morrisons and then visited an adjacent store, your combined visit may have exceeded the time limit. Check whether the signage makes clear that the time limit applies regardless of whether you visit other stores. If this is not clear on the signs, it weakens the operator's position.
Building Your Appeal
Gather all evidence: Morrisons shopping receipt, cafe receipt, fuel receipt, pharmacy printout, or any other proof of in-store activity. Photograph the car park signage. Check the NtK date. Then submit a clear, evidence-based appeal to ParkingEye stating all applicable grounds.
If your appeal to ParkingEye is rejected, escalate to POPLA within 28 days. At POPLA, emphasise that you were a genuine customer using Morrisons' own facilities, and that the time limit did not realistically accommodate the services Morrisons provides.