G24 at Supermarkets: Your Appeal Guide
G24 is a parking enforcement operator that manages car parks at supermarkets and retail sites across the UK using ANPR cameras. They are a member of the IPC (International Parking Community), which means appeals escalate to IAS (Independent Appeals Service) rather than POPLA. If you have received a G24 charge at a supermarket, several appeal grounds are available.
G24 and the IPC
Because G24 is an IPC member, they operate under the IPC Code of Practice. This code requires clear signage at every entrance, a grace period beyond the posted time limit, proportionate charges, and proper NtK service within 14 days. If G24 has failed on any of these points, you have grounds for appeal.
Supermarket Time Limits
G24 typically enforces time limits of 90 minutes to 2 hours at supermarkets. For a quick shop, this is usually sufficient. For a full weekly shop combined with pharmacy visits, cafe use, or browsing other departments, the limit can be tight. If your overstay was caused by using the supermarket's own services, gather receipts and explain this in your appeal.
[Start your free appeal now](/appeal) to challenge your G24 supermarket charge.
The Store Manager Route
Before starting a formal appeal, speak to the supermarket store manager. Bring your receipt and explain the situation. Some store managers have a process for requesting that G24 cancel charges for genuine customers. This is not available at every store, but it costs nothing to ask and can resolve the issue quickly.
Signage Compliance
G24's signage at supermarket sites does not always meet IPC Code requirements. Check every entrance to the car park for signs that display the time limit, ANPR monitoring notice, the charge amount, and appeal rights. Missing or non-compliant signs at any entrance are strong grounds for appeal.
Photograph every entrance and every sign on your next visit to the store. This evidence is crucial for your appeal.
G24 Court Risk
G24 generally does not pursue unpaid charges through the County Court. They rely on reminder letters and debt collection. While the letters can be firm in tone, the actual risk of court action is low. This means you can appeal without significant risk of escalation.
Building Your Supermarket Appeal
Check the NtK date first. Photograph all signage and entrances. Gather your shopping receipts. Appeal to G24 within 28 days. If rejected, escalate to IAS (not POPLA) within 28 days.